Refund policy

RETURNS & ORDER ISSUES

VANE ENTERPRISES does not currently offer discretionary returns for change of mind beyond any rights provided by applicable consumer law. Mandatory rights to return, withdraw, receive a refund, or obtain a repair or replacement remain fully protected.

Something wrong with your order? Contact us first. Every genuine issue is reviewed individually, and our team will work with you to find the appropriate solution.

If your item arrives damaged, defective or incorrect, or you experience another order issue, contact store@thevanecompany.com. Include your order number, a description of the issue, and the information and photographs reasonably necessary for our review. Our team will assist you directly.

An additional goodwill option

After reviewing and accepting a verified case, we may offer you the option to keep the original item and receive 50% off a subsequent replacement order. This discretionary goodwill offer is confirmed individually before you place the replacement order.

You do not have to accept this offer or make another purchase to exercise your statutory rights. It does not limit or replace any remedy required by applicable consumer law.

Your consumer rights

Where EU consumer law applies, online purchases generally include a 14-day right of withdrawal, subject to applicable exceptions, and a minimum two-year legal guarantee for non-conforming goods. Any additional protections applicable to your purchase remain unaffected.

Contacting us first is encouraged, but does not restrict your legal remedies or extend any legal deadline.